Privacy Policy

This privacy notice describes how and why we, as data controller, obtain, store and process personal data. Personal data is information relating to you that enables us to identify you, for example, your name, email address, payment details and information about your access to this website.

We will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes, to:

• provide our services
• improve our services
• make our marketing more relevant to you and your interests
• meet our legal responsibilities

You have several rights under the data privacy legislation and Attic Masters is committed to you being able to freely exercise your rights. Where possible, we have incorporated tools and processes that enable you to facilitate your rights at any time.

Your rights include, under certain circumstances, the right to:

Be Informed

You have the right to be informed if and how your personal data is being processed.

Access, Rectification or Erasure

You have the right of access to personal data we hold about you in our records. You are also entitled to have your personal data corrected if it is inaccurate, or to have it erased if we do not have a legitimate reason for retaining your data.

To Request Data Portability

For personal data which you have provided to a controller, where processing was based on your consent, or where processing is done by automated means, you have the right to obtain a digital copy of your personal data, request the transfer of your personal data to another company or request to move your data from one IT system to another in a safe and secure way.

To Request Restriction of Processing

You have the right to restrict the processing of your personal data where you are contesting the accuracy of that information, you have objected to processing (as described below), or where the processing is unlawful. Where processing is restricted, we may need to retain sufficient information about you to ensure that the restriction is respected in future.

To Object to Automated Decision-Making Including Profiling

You have the right not to be the subject of any automated decision-making or profiling by us.

To Withdraw Consent

In cases where we are relying on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. In respect of the e-marketing we conduct, an unsubscribe (withdraw consent) option is included with every e-marketing communication we send.

To Object to Processing

Where your personal data is being processed based on the legitimate interests of a data controller or third party, you have the right to object to that processing.

To Complain to the Relevant Supervisory Authority

Should you have any concerns or complaints regarding the way in which we process your data, please email us directly at david.b.mulcahy@icloud.com. You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland. We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please do contact us in the first instance.

Cookies help us:

• Distinguish you from other users
• Track your website visits
• Improve functionality and user experience
• Make advertising more relevant to your interests

You can also manage cookies by adjusting your web browser controls.

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell services to children. If you are under the age of 16, you are not permitted to use or submit your data to the website.

Depending on the type and level of engagement you have with us, we may collect the following categories of personal data:

From Our Services

We receive and store information you provide directly to us. For example, when setting up new users or submitting an enquiry form, we may collect personal information such as your name and email address to respond to your request or provide a quote.

Types of data we may collect include:

• Names
• Email addresses
• Phone numbers
• Service-related transactional information
• Any other information you choose to provide (e.g., photos or project notes)

From Our Website

We may collect personal data that you choose to send to us through our contact form or by email. If you contact us through the website, we will keep a record of that correspondence.

Information We Automatically Collect

When you use our services or visit our website, we may collect technical information including:

• Usage information – How you interact with our website (pages visited, time spent, etc.)
• Log information – Such as your IP address and browser type
• Cookies and similar technologies – Used for tracking and analytics
• Device data – Such as the type of device, OS, and referral sources

Customer Feedback

While using our services, you may be asked to provide feedback. This is entirely optional and used to improve our service offering.

We may collect your personal data in one or more of the following ways:

• When you visit our website
• When you fill out a contact form or submit an enquiry
• When you contact us via phone or email
• When you engage with us on social media
• When you leave a review or feedback about our services
• When you apply for a job or express interest in working with us

• Technical data from analytics providers like Google (see “Cookies” section and Cookie Policy)
• Referral data from affiliate websites or partner networks you used to access our site
• Social data such as name and email address when logging into our site via social media platforms
• Transactional and contact data from payment service providers (if applicable)

These sources help us improve our services, website performance, and marketing accuracy.

• You have given us clear consent
• We need it to perform a contract or agreement with you
• It’s necessary for our legitimate interests (e.g. customer service, website security, marketing)
• We have a legal obligation to do so (e.g. fraud prevention, tax compliance)

This is why we process your personal data:

• To respond to enquiries and provide quotes
• To deliver and manage attic conversion services
• To keep records and manage communications with clients
• To send administrative information, such as updates or alerts
• To request feedback and improve our services
• To prevent fraud or misuse of our website
• To comply with legal and regulatory obligations

We may use your personal data for other specific purposes, but only if we notify you at the time and have a lawful basis to do so.

Our trusted third-party categories include:

• Website hosting and cloud service providers
• IT support and professional service providers
• Marketing and advertising partners (e.g. email tools, ad platforms)
• Survey and feedback service providers
• Legal, accounting, and insurance professionals
• Law enforcement and government bodies, if legally required

We use services from companies such as Google and Facebook for advertising and analytics. To protect your personal data, these platforms apply hashing algorithms to pseudonymise information at the point of sharing.

We may also share your personal data:

• As part of fraud prevention or investigation
• To comply with legal obligations or defend legal claims
• With law enforcement or credit-checking services, if necessary

Any party we share data with is required to safeguard your personal data and only use it for the purpose it was provided.

Marketing – Your Preferences

We may send you marketing communications if:

• You have contacted us for a quote or service and have not opted out
• You have explicitly opted in to receive updates by email

We may use your data to better understand your needs and tailor offers or services accordingly.
You are always in control of your marketing preferences. You can unsubscribe at any time:

• By clicking the unsubscribe link in any of our marketing emails
• By contacting us directly at david.b.mulcahy@icloud.com

We will process opt-out requests promptly, but please allow a few days for system changes to take effect.

Cookies

Our website uses cookies to:

• Improve your browsing experience
• Analyse site performance
• Serve relevant adverts on other platforms

Cookies distinguish you from other users and help us remember your preferences. You can manage your cookie settings at any time through your browser.

Please note: disabling cookies may affect certain features of our website.

We use a range of analytics and targeted advertising tools to help improve our website and make our advertising more relevant.

For example, we use Google Analytics to assess site usage and improve content, and may use tools from Google and Facebook to:

• Deliver targeted ads
• Measure the success of our marketing campaigns
• Understand website performance

These tools may collect data about your activity on our site and other websites over time.

If you’d like more information about how Google or Facebook use this data, please refer to their privacy notices.
To opt out of targeted advertising, you can:

• Adjust your cookie settings via our website or browser
• Change your ad preferences on Google and Facebook platforms

Please note:

• These websites have their own privacy policies
• We do not accept responsibility for their content or practices
• Always check third-party policies before submitting personal data

Data Retention

We keep your personal data for as long as necessary to:

• Comply with legal obligations
• Handle complaints or resolve disputes
• Provide customer service
• Prevent fraud or misuse

If you withdraw consent for marketing, we will delete your data unless another legal basis allows us to retain it (e.g. service history).

We do not retain data longer than necessary. When it’s no longer needed, we will securely delete, destroy, or anonymise it.

Data Security

We take appropriate steps to protect your personal data, including:

• Encrypted connections between your browser and our website
• Technical and organisational security measures
• Limited access to your data within our systems

However, no method of data transmission is 100% secure. Submitting personal data is done at your own risk.

When we share your data with trusted third parties, we ensure they meet high standards of data security and only use your data for the purposes provided.

In the event of a personal data breach, we will notify affected users and regulators when required by law.

We may update this policy from time to time. If any significant changes are made, we will notify you via our website or by email.

This version was last updated on: 24th April 2025

Contact:

David Mulcahy
david.b.mulcahy@icloud.com
087 2046 994